Arrival procedures
You will receive an email from VanMates regarding arrival procedures containing the check-in instructions, your apartment number, and room name one week prior to arrival. Please carefully read and follow the instructions provided in the email: email, phone contact, and exact arrival details are required at least two weeks in advance. Responding to the email can help ensure that you clearly understand the arrival procedures and any other important information related to your travel or stay.
Airport pickup
If you booked an airport transfer, someone will meet you at the airport and bring you to your residence.
If you are at International arrivals, you will meet an EC Transfer Representative after you walk through 2 sets of automatic doors. They will be wearing a yellow t-shirt and holding a yellow sign with the EC logo on it and standing across from the wooden statues. If you are at Domestic Arrivals, collect your bag from the baggage carousel and wait in that area. You will see an EC Transfer Representative wearing a yellow t-shirt and holding a yellow sign with the EC logo on it. If after 10 minutes you cannot see the EC representative, just call +1 604.988.7639 or text/WhatsApp +1.778.773.5466 (from the public phone, information desk or a mobile phone).
If your flight is missed, delayed, or cancelled, or if there is any other problem, you should notify EC Transfer Representative by calling +1 604.988.7639 or text / WhatsApp +1.778.773.5466 (from the information desk or a mobile phone) to rearrange your transfer time and avoid additional cost.