5 communication mistakes global teams make 

How to fix communication problems with better English phrases and tone

Let’s take a look at how to improve your team’s communication skills with English language training.

In global teams, English is often the shared language, but that does not mean communication is always clear. Because we all have different communication styles, many misunderstandings happen because of phrases, tone, and word choices that feel natural to some but confusing or even rude to others. 

Let’s look at five common communication mistakes in global teams and how your company can fix them with better English language ability. These tips are based on real situations and are part of what we teach in our online business English training programmes. 

Using idioms and informal phrases that do not translate

What goes wrong: 
Phrases that sound normal to native speakers can be confusing for others or misunderstood entirely. 

Problematic phrases:

• Let’s touch base later. 
• We are not on the same page. 
• This idea will not fly. 
• We are back to square one.

Better alternatives:

• Let’s check in again later. 
• I think we have different understandings. 
• This idea might not work well. 
• We will need to restart the process.

Why it matters: 
Clear, literal language reduces confusion. This is important in English communication for global teams, where everyone may have different cultural and language backgrounds. 

Giving overly direct or blunt feedback

What goes wrong:

In some cultures, being direct is normal. In others, it can feel rude or disrespectful. Even simple feedback can sound negative without the right tone. 

Problematic phrases:

• This is wrong. 
• You did not understand the task. 
• You need to fix this. 

Better alternatives:

• There may be a small error here. Can we double-check it together. 
• I think we interpreted the task differently. Let’s clarify it. 
• Let’s revise this part to better match the brief. 

Why it matters: 

Tone affects trust. Our corporate English training helps teams give feedback clearly and politely, so collaboration stays strong through effective communication.  

Making vague requests or unclear instructions

What goes wrong:

In verbal communication politeness is good, but too much uncertainty can lead to missed deadlines or confusion. 

Problematic phrases:

• Maybe you could take a look when you have time. 
• It would be nice if this could be done soon. 
• Let me know your thoughts. 

Better alternatives:

• Can you review this by Thursday and share feedback. 
• Please complete this by the end of the day if possible. 
• Could you give me your opinion on the proposal by tomorrow. 

Why it matters:

Clear, polite instructions are key in fast-moving teams (this is a core skill in our business English communication training for professionals). 

Using grammar that changes the meaning or tone 

What goes wrong:

Small grammar slips can make messages sound cold, unprofessional, or like commands. 

Problematic phrases:

• Send me the file 
• You were late yesterday 
• This is no good 

Better alternatives:

• Could you send me the file, please 
• Were you running late yesterday 
• This part needs revision. Shall we work on it together? 

Why it matters:

Professional grammar builds trust. In our English for professionals courses, we show how small changes improve tone in meetings, reports, and emails.

 

Written communication: ending emails abruptly or too casually 

What goes wrong:

An email that ends suddenly or without a warm sign-off can feel impersonal, even if the message is polite. 

Problematic phrases:

• Thanks 
• Let me know 
• (no sign-off) 

Better alternatives:

• Thanks for your help. I look forward to your reply 
• Please let me know if you have any questions. Best regards 
• Appreciate your time. Speak soon 

Why it matters:

Tone is harder to read in writing. Ending emails clearly and politely strengthens relationships in remote teams. 

The takeaway for HR and team leaders

These small language adjustments make a big difference in how your teams communicate, solve problems, and work together. Investing in business English for companies helps your people: 

• Speak with clarity and cultural awareness 
• Write with confidence and consistency 
• Avoid miscommunication 
• Build stronger global relationships 

Strong workplace communication is essential when team members come from different language backgrounds. A good communication strategy helps everyone stay aligned and avoid misunderstandings. For non-native speakers, training can improve clear articulation and confidence in daily business communication. Investing in team training builds consistent communication skills across departments and supports a positive corporate culture.

We offer bespoke live online business English programmes designed for companies who want real results in workplace communication. Whether your team needs help with emails, meetings, or presentation skills, we tailor communication skills training to your needs. 

Strong English communication supports better team dynamics, improves customer satisfaction, and makes collaboration smoother across cultures. Good listening skills and active listening are just as important as speaking clearly, especially during video conferencing, where tone and body language are harder to read. When teams build confidence in their English, they communicate more effectively and avoid costly mistakes.

Learn more about our online business English training for global teams or contact us for more information.