EC Vancouver Policy Documents

Download policy documents: 

Student Attendance Policy

Student Health and Safety Policy

Complaints Procedure

Dismissal Policy and Procedure

Admissions Policy and Procedure

Student Code of Conduct

Student Statement of Rights

Equality and Diversity Policy

EC Academic Dishonesty and Misconduct Policy

Sexual Misconduct

Satisfactory Academic progress Policy (Grade Appeal)

Refund Policy

Student Health and Safety Policy 

EC recognises that it is responsible for ensuring the health, safety and welfare of its students. We aim to provide an environment which is stimulating and safe to study in, promotes the highest health and safety standards and encourages a positive attitude towards continuous improvement. 

To help us to do this, it is important that students appreciate that they also have responsibilities to look after their own health and safety and that of others that may be affected by their actions. 

What EC is responsible for 

To meet the aim of ensuring the health, safety and welfare of students, EC will undertake to: 

• provide school premises and equipment that are safe, fit for purpose and maintained to ensure that this is always the case 
• ensure that all activities that have associated significant health and safety risks are assessed and measures put in place to ensure that the risks to students are reduced to an acceptable level 
• provide students with appropriate information as necessary, regarding the risks to their health and safety 
• provide students with training and information as necessary to ensure that they are competent to carry out any activities that have associated risks 
• ensure that arrangements are in place to deal effectively with emergencies and incidents such as fires and accidents and that all such incidents are fully investigated to minimise the likelihood of similar incidents 
• to react to the concerns of students regarding their health and safety and take the appropriate action 

Your responsibilities 

The health and safety of students is a high priority at all times. All reasonable provisions will be made to achieve this objective. Equally, students have an important role to play in implementing EC policy, and the following responsibilities are placed on them to ensure they make that valued contribution. At all times students must: 

• take all reasonable steps to ensure their own health and safety, and the health and safety of others 
• cooperate with EC regarding all health and safety arrangements (for example by attending any briefings or participating in any other safety induction processes) 
• report all accidents and incidents (including significant near misses), and to bring to the attention of the Centre Director (or any other member of staff) any concerns they have regarding health and safety 
• behave in a responsible and safe manner at all times, and to take reasonable steps to encourage others to do so – including visitors, contractors and others. 

Fire safety is particularly important and EC expects that students will help to ensure their own safety and that of other people by: 

• cooperating with EC regarding any fire safety arrangements (e.g. attending fire safetybriefings or induction courses and evacuating buildings promptly when the fire alarm is sounding) 
• making proper use of any equipment provided by EC to improve fire safety (e.g. fire alarm equipment, etc.), and reporting any defect of such equipment 
• reporting any fire related incidents (including significant near misses) and bringing to the attention of the Centre Director (or any other member of staff) any concerns they have regarding fire safety arrangements, hazards or risks. 

First aid 

If you or another student requires first aid please go to Front Desk to ask for help. EC always has a trained first aider on site and for activities out of the school premises and maintains a number of first aid kits throughout the building. A trained first aider will treat you for injuries, contact the emergency services and contact your next of kin if necessary. 

Physical disability 

We will do our best to accommodate those with physical disabilities at EC. Please contact us if you think you may need special arrangements. 

Visual and audial impairment and learning difficulties 

We can usually help clients with some difficulties with their sight or their hearing but our courses are probably not suitable for the totally blind or the very deaf. Please contact us if you think you may need special arrangements for any impairment or learning difficulties. For example, if you are dyslexic it is very helpful if you can tell us in advance. 

Mental health issues 

The school is a friendly and supportive place, and people who are nervous or anxious about being away from home will find a friendly welcome and personal support to help them to adjust to life in an unfamiliar environment. However, we strongly advise clients – or their parents or sponsors – to tell us before enrolling anyone who is experiencing, or has a history of mental health problems to ensure that we can make any necessary arrangements. 

Last reviewed: August 2025

Reviewer: Martha Delgadillo, Centre Director 

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Is My Attendance Important? 

What We Expect 

At EC Vancouver we take student attendance very seriously. We expect a minimum of 80% attendance. 

We want you to get the maximum benefit from your course! 

As an example: if you miss 3 or more periods (GE/AY20 and GE/AY24 students) or 4 or more periods 

(GE/AY30 students) in any week then your attendance for that week will be less than 80%. 1 period = 2 lessons. 

Warnings 

Every week we check students overall attendance and we issue a series of warnings for poor attendance. 

These warnings are as follows: 

• A verbal warning or email 
• A first written warning by email. We will also inform your agency. 
• A second written warning by email and a meeting with the Director of Studies. We will also inform your agency. 
• A final written warning and a meeting with the Centre Director. We will also inform your agency. 
• We terminate your course.* 

* No certificate will be given. 

If your attendance at the end of your course is less than 80% we will not issue your certificate. Please note 

that doctor’s certificates are no longer accepted as an excuse for absence. 

We Are Here To Help 

If you miss (or are likely to miss) lessons then you must tell us as soon as possible. You can telephone +1604-683-1199 FREE or email vancouver@ecenglish.com. If you have a genuine reason for absence we may be able to help. 

If you have a personal problem that you would like to discuss with someone in confidence, you can always contact the admin staff you feel comfortable speaking to. 

Bullying and Harassment 

Respectful and Fair Treatment of Students Policy 

Bullying and Harassment are types of abusive behaviour. This can take different forms: 

• It can be physical – such as hitting or kicking or pushing 
• It can be verbal – such as teasing or name-calling or threats 
• It can be non-verbal – such as ignoring or excluding someone 
• It can create an intimidating environment, or leave you feeling vulnerable or upset or threatened. 
• It can happen once, or it can be persistent. 
• It could occur in your class, residence, family or homestay – or even just walking down the street. 

What is EC Vancouver‘s Policy? 

Our policy is simple – we do not accept any kind of bullying or harassment, or other abusive behaviour. Our aim is to promote understanding and to embrace diversity. 

Don’t ignore it, Tell Someone! 

Please tell us if you feel you are being harassed or bullied – or if you are worried about someone else. 

You can talk to a member of staff that you feel comfortable with, or directly with the Centre Director Martha Delgadillo (MarthaDelgadillo@ecenglish.com).